We want you to feel confident when shopping with us. If you're unsure which products suit your skin, please book a 1:1 consult prior to purchase or contact connect@siha.com.au.
Eligibility
The paramount principle of our Returns Policy is that the Products will not be accepted for return for credit without the prior approval of us, which may be granted with or without conditions or withheld at our unfettered discretion.
We may, in our full discretion accept returns for:
- Incorrect items received.
- Damaged or faulty items.
- Faults occurring beyond the 30-day period (where applicable).
We do not accept change-of-mind returns.
Returned items, if approved by us, must be:
- Unused and in original packaging.
- Accompanied by proof of purchase.
To initiate a return, email connect@siha.com.au. Approved returns will be issued a return label and instructions.
Damaged Items
Please inspect your order upon arrival. If damaged, defective, or incorrect, contact us immediately.
Exclusions
We do not accept returns for:
- Used products.
- Custom or personalised items.
- Sale items or gift cards.
Exchanges
We do not offer direct exchanges. Please return the original item and place a new order.
Refunds
Once we inspect your returned item, you will be notified of the outcome of the approval process. If approved, a refund will be processed to your original payment method within 10 business days. Processing times may vary depending on your financial institution.
